Help Center
How can we help?
Answers for teachers, students and school admins using ClassNest.
Browse by topic
Getting started
How do I create my first classroom?
From your dashboard choose “Create room”, give it a name like Physics 101 – Grade 10, and ClassNest generates a shareable class code (for example phy-kqzm-102) and invite link.
How do students join a class?
Students enter the class code on the ClassNest home page or open your invite link, from any modern browser — no downloads required. If you allow guests they can join with just a name; otherwise they sign in or create a free account first.
Can I import my roster from Google Classroom or Clever?
Not automatically. Invite students to your workspace by email or share a join link, then add them to your courses.
Live classes
How many students can join a live room?
Rooms are built for class sizes. Your school's media server sets the practical limit; talk to us for large events.
Can I record a class and share it later?
Hosts can start recording from the room toolbar; everyone in the class sees that it's on. Once it has finished processing, the recording appears in Recordings.
What should I do if my audio or video isn’t working?
Check that your browser has permission to use the microphone and camera, and that the right microphone and camera are selected as the defaults in your browser or computer settings, then rejoin. Chrome, Edge, Safari and Firefox are supported.
Account & billing
I forgot my password. How do I reset it?
Use “Forgot password?” on the sign-in page. We’ll email you a secure reset link that’s valid for 30 minutes.
I signed up with Google. Can I also use a password?
Yes. Open Settings → Account & security and choose “Set password” (if you signed in more than 15 minutes ago you'll be asked to continue with Google again first), or use “Forgot password?” on the sign-in page.
How do I change my plan?
Plans are arranged with our team — email sales@classnest.co and we'll help.
Do you offer discounts for schools?
Yes — email sales@classnest.co about pricing for your school and help with setup.
Privacy & safety
Is ClassNest compliant with FERPA, COPPA and GDPR?
ClassNest is designed to support FERPA, COPPA and GDPR compliance, and we sign data-processing agreements with schools. See our Privacy Policy for details.
How do I keep uninvited guests out of my room?
Turn on the waiting room so you admit each participant, limit who can join to your workspace or course roster, and turn off guest access. You can remove anyone from the participants panel.
Accessibility
Does ClassNest support live captions?
Not built in yet. Your browser's or operating system's live-caption feature (for example in Chrome, Edge, Windows or macOS) can caption class audio on most devices.
Can I use ClassNest with a keyboard or screen reader?
Controls are labelled for screen readers and can be reached with the keyboard. We aim to meet WCAG 2.2 AA — if something doesn’t work for you, please tell us.
Can’t find what you’re looking for?
Send us a message — include your class code if it’s about a specific room. We reply within one business day.